Tensyr, LLC ("we," "us," "our") operates the RelativityOS platform, the AInstein AI intelligence layer, and the AInstein Mail Chrome Extension (collectively, "the Services"). These Terms & Conditions govern your access to and use of the Services. By creating an account or using any part of the Services, you agree to be bound by these terms.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
If you do not agree to these terms, you must not access or use the Services.
The Services are designed for licensed, independent health insurance brokers and authorized representatives operating within the United States. You must be at least 18 years of age to use the Services. By registering, you represent and warrant that you meet these eligibility requirements and that all registration information you provide is accurate, current, and complete.
To access the Services, you must create an account and provide accurate information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.
RelativityOS is an AI-powered business platform built for independent health insurance brokers. The Services include, but are not limited to:
We reserve the right to modify, update, or discontinue any feature of the Services at any time with reasonable notice.
You agree to use the Services only for lawful purposes and in accordance with these terms. You are solely responsible for ensuring that your use of the Services complies with all applicable federal, state, and local laws, including but not limited to insurance regulations, consumer protection laws, and telecommunications laws (including the Telephone Consumer Protection Act).
You are responsible for all communications sent through the Services on your behalf, including those generated by AInstein.
You agree not to:
All intellectual property rights in the Services — including but not limited to the RelativityOS platform, AInstein intelligence layer, software, algorithms, models, designs, trademarks, and documentation — are and shall remain the exclusive property of Tensyr, LLC.
Your use of the Services does not grant you any ownership interest in the Services or any underlying technology. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes during the term of your subscription.
You retain ownership of all data you upload, input, or generate through your use of the Services ("Your Data"), including client information, contact records, and communication history.
We do not sell Your Data to third parties. We access Your Data solely to provide and improve the Services. Our collection and use of information is governed by our Privacy Policy.
AInstein generates and sends communications (SMS, email) to your clients on your behalf. By using the Services, you acknowledge and agree that:
You agree to maintain appropriate oversight of AInstein's communications and to promptly address any errors or escalations.
The Services include SMS and email messaging capabilities. By using these features, you represent and warrant that:
Tensyr, LLC provides the messaging infrastructure but is not responsible for your compliance with applicable messaging laws. You agree to indemnify Tensyr, LLC against any claims arising from your messaging practices.
RelativityOS, operated by Tensyr, LLC, sends account and operational text-message notifications to registered RelativityOS users who have opted in. You opt in by checking the non-marketing SMS consent box and providing your mobile number on the Request Access form at relativityos.com — this is the sole onboarding path, and consent is not a condition of purchase or of using the Services.
Access to the Services requires a paid subscription. Fees are based on your selected plan tier (Core, Pro, or Elite) and are billed on a recurring basis as specified at the time of purchase.
Either party may terminate this agreement at any time with 30 days' written notice. We may also terminate or suspend your access immediately, without prior notice, if:
Upon termination, your right to use the Services ceases immediately. You may request an export of Your Data within 30 days of termination. After 30 days, we reserve the right to delete Your Data.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
You acknowledge that AI-generated communications carry inherent risk and agree to maintain human oversight of all client-facing interactions.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENSYR, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, CLIENTS, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Tensyr, LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
These terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict of law principles. Any dispute arising out of or relating to these terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Nashville, Tennessee.
You agree to waive any right to a jury trial and to participate in a class action lawsuit or class-wide arbitration related to these terms or the Services.
We reserve the right to update or modify these terms at any time. When we make material changes, we will notify you via email or through the Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated terms.
We encourage you to review these terms periodically.
If you have questions about these Terms & Conditions, please contact us: