// legal
Privacy Policy
Effective Date: April 3, 2026 | Last Updated: April 3, 2026
Published by: Tensyr, LLC — RelativityOS / AInstein Mail
1. Overview
Tensyr, LLC ("we," "us," "our") operates the RelativityOS platform and the AInstein Mail Chrome Extension (collectively, "the Services"). This Privacy Policy explains how we collect, use, and protect information when you use our Services.
RelativityOS is a business platform for independent health insurance brokers. AInstein Mail is a Chrome extension that integrates with Gmail to help insurance brokers draft replies to client emails using AI.
AInstein Mail is designed for use by licensed insurance brokers and their staff — not end consumers. If you are a health insurance client whose broker uses RelativityOS, this policy also describes how your information may be processed when your broker communicates with you through our platform.
2. What Data We Collect
AInstein Mail Chrome Extension:
- Email content (sender, subject, body) from Gmail messages you open or that arrive in your monitored inbox — used solely to generate draft replies
- Gmail sender email addresses — to identify whether an email is from a known client
- Your Gmail account email address and display name — to personalize the extension interface and sign drafts correctly
- Your Gmail signature — fetched once during activation, cached locally for 24 hours, appended to AI-generated drafts
- Your RelativityOS Location ID — to authenticate the extension against your broker account
RelativityOS Platform (broker accounts):
- Broker contact information (name, email, phone) provided during account setup
- Inbound SMS and email messages from your clients — processed to generate AI responses
- Client contact records from your GoHighLevel/ROS CRM — accessed to provide contextual AI responses
- Usage statistics (message counts, channel breakdown, estimated API cost) — stored for 90 days
Website visitors (relativityos.com):
- Standard web analytics (page views, referrer, browser type) via any analytics tools we may employ
- Information you voluntarily submit through our contact/request form
3. How We Use Your Data
- Email drafting: Email content read by AInstein Mail is sent to our AI processing server to generate a suggested reply draft. This is the sole purpose of email content access.
- AI response generation: Client message content (SMS, email, PWA chat) is processed by the Anthropic Claude API to generate broker responses.
- Account authentication: Your Location ID and Google account identity are used to verify you are an authorized user of the extension.
- Service improvement: Aggregated, anonymized usage statistics help us improve response quality and platform performance.
- Communications: If you contact us or request information, we use your contact details to respond.
We do not use your data for advertising, profiling, or sale to third parties.
4. Data Sharing
We share data only with the following service providers, solely to operate the platform:
- Anthropic, PBC — AI model provider (Claude Sonnet). Message content is sent to Anthropic's API for response generation. Anthropic's privacy policy applies to this processing. Anthropic does not train on API data by default.
- Airtable — Database platform. Broker configuration and knowledge base records are stored here.
- Upstash — Redis cache provider. Message session data and broker cache are temporarily stored here with short TTLs.
- Render — Cloud hosting provider for the RelativityOS server infrastructure.
- GoHighLevel / LeadConnectorHQ — CRM platform. Client contact records are accessed via API to provide contextual AI responses.
We do not sell, rent, or trade personal information to any third parties for their marketing purposes.
5. Data Storage & Retention
- Email content: Email content processed by AInstein Mail is transmitted to our server, processed, and discarded. It is not stored persistently.
- SMS session history: The last 8 exchanges per contact are cached in Redis for 90 days to provide conversation continuity, then automatically deleted.
- Usage statistics: Message counts and cost estimates are retained for 90 days, then automatically deleted.
- Error logs: Pipeline error logs are retained for 7 days, then automatically deleted.
- Chrome extension local storage: Your activation state (Location ID, Gmail address) is stored locally in your browser using Chrome's storage API. It does not leave your device except during authentication.
- Gmail signature cache: Your signature is cached locally in the extension for 24 hours, then re-fetched.
6. Gmail & Chrome Extension — Specific Disclosures
AInstein Mail's use of Gmail data is subject to Google's API Services User Data Policy, including the Limited Use requirements. We access Gmail data solely to provide the email drafting feature described in this policy.
Specifically, AInstein Mail:
- Reads email content to generate contextually relevant draft replies — no other purpose
- Does not store email content on our servers beyond the time needed to generate a response (typically under 10 seconds)
- Does not use Gmail data to train AI models
- Does not use Gmail data for advertising
- Does not allow humans to read your email content except as necessary for security debugging with your explicit consent
- Does not share Gmail data with third parties except Anthropic (for AI processing) as described above
The Gmail scopes used by AInstein Mail are:
gmail.readonly — to read email content for draftinggmail.compose — to create draft repliesgmail.modify — to mark processed emailsgmail.settings.basic — to fetch your Gmail signatureuserinfo.email — to identify your Google accountuserinfo.profile — to display your name in the extension
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Deletion: Request deletion of your personal data
- Correction: Request correction of inaccurate data
- Portability: Request your data in a portable format
- Objection: Object to certain processing activities
To exercise any of these rights, contact us at privacy@tensyr.com. We will respond within 30 days.
To revoke AInstein Mail's access to your Gmail, go to myaccount.google.com/permissions and remove the AInstein Mail Extension.
8. Security
We implement industry-standard security measures to protect your data:
- All data transmission uses HTTPS/TLS encryption
- API keys and credentials are stored as environment variables, never in code
- Access to the admin platform is protected by a secret key
- Redis cache keys use TTL-based expiration to minimize data persistence
No system is 100% secure. If you discover a security vulnerability, please disclose it responsibly to security@tensyr.com.
9. Children's Privacy
The RelativityOS platform and AInstein Mail are designed for use by licensed insurance professionals. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated to active users via email or a notice on the platform. Your continued use of the Services after changes become effective constitutes your acceptance of the revised policy.
For privacy questions, data requests, or concerns about AInstein Mail or RelativityOS: